If you have a concern or issue, we encourage you to first contact the relevant team, who will do their best to resolve matters quickly and efficiently. If your issue remains unresolved and you would like it reviewed further, you can submit a formal complaint by providing your contact details, details of your complaint, any supporting evidence and your desired outcome. All formal complaints are handled in line with the New Homes Quality Board Code, with clear response times and a structured review process in place. If, after receiving our final response, you remain dissatisfied, your complaint may be eligible for independent review by the New Homes Ombudsman. For full details on how to raise a complaint and our complete complaints procedure, please view our Complaints Procedure below.
