Here to help our Owners

Moving into your new home is an exciting step, and we’re here to support you beyond move-in day too. Our Customer Services section is designed to help you find the information and guidance you may need as you settle in, from understanding your warranty to knowing who to contact if you need help. The page links to Tilia’s Customer Services team, complaints procedure, 24/7 support and warranty guidance.

Whatever questions come up, we want it to feel easy to find the right support. Whether you’re looking for reassurance, practical information or help with an issue, this section brings together the key details in one place so you can feel supported in your new Tilia home.

Our Team

Our Customer Services team is here to support you after move-in, with friendly help and guidance whenever you need it.

Our Policy

Complaints Procedure

If something has not gone as expected, our complaints procedure explains the steps we take to review your concerns clearly and fairly.

Here to Help

24/7 Support

Our homeowner support page gives you quick access to the contact details, guidance and help you may need after moving into your Tilia home.

Warranty

Our warranty guide explains the cover that comes with your new Tilia home, so you can feel reassured and know where to turn if you need support after move-in.

Home Demo Videos

Our home demo videos are here to help you feel more confident in your new home, with simple guidance you can revisit whenever you need it.