Homeowner Support
A Service You Can Rely On
At Tilia Homes, we’re proud to offer a professional and personal service every step of the way, from the moment you visit one of our developments to the day you receive the keys to your new home and beyond.
Our dedicated Customer Services teams are here to support you, ensuring your experience is as smooth and enjoyable as possible.
Central Region
0121 2968 320
central.customerservice@tiliahomes.co.uk
Eastern Region
01234 417838
eastern.customerservices@hopkinshomes.co.uk
Western Region
Northern Region
We’re Here to Help
We hope you’ve had a positive experience purchasing your new home with us. However, we understand that sometimes things don’t go as planned.
If you have a question, concern, or need support, please don’t hesitate to get in touch. Our team is committed to resolving any issues as quickly and effectively as possible.
If Something Isn’t Right
If you do experience a problem, we kindly ask that you follow our complaints procedure so we can investigate and resolve the issue efficiently.
By following this process, we can ensure your query is directed to the right team and handled as quickly as possible.
Meet Your Customer Services Team
Behind every call and email is a team of dedicated people who are here to support you throughout your journey with Tilia Homes.
From your first enquiry to after you’ve moved into your new home, our Customer Service teams are committed to delivering a responsive, professional and personal service.